Leisure Technologies Pty Ltd trading as WiTi

Effective Date: 1 April 2026 • Version 1.0

ABN 48 625 304 154

1. Overview

This Refund Policy applies to all purchases of GPS tracking hardware devices and accessories (“Products”) and software subscriptions (“Services”) made through witi.com.au or any other sales channel operated by Leisure Technologies Pty Ltd (ABN 48 625 304 154), trading as WiTi (“we”, “us”, or “our”).

We want you to be satisfied with your purchase. Please read this policy carefully before placing an order. Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

2. Your Rights Under the Australian Consumer Law

Our Products and Services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

A “major failure” occurs when a Product or Service:

• Has a problem that would have stopped you from buying it had you known about it
• Is significantly different from the description, sample, or demonstration shown to you
• Is substantially unfit for its common purpose and cannot easily be fixed within a reasonable time
• Does not do what you asked for and cannot easily be fixed within a reasonable time
• Is unsafe

3. Hardware Device Refunds

3.1 Faulty or Defective Devices

If your Device arrives faulty or develops a defect within the 12-month warranty period under normal use, you are entitled to a repair, replacement, or refund depending on whether the failure is major or minor. Please contact us at sales@witi.com.au within the warranty period with your order number and a description of the fault. We may ask you to provide photographs or return the Device for assessment.

Where a Device is assessed and found to be defective, we will cover the cost of return shipping and either repair, replace, or refund the Device at our discretion (or yours, in the case of a major failure).

3.2 Change of Mind Returns

We accept change-of-mind returns on Devices within 30 days of delivery, provided the Device is:

• Unused and in its original, undamaged packaging
• Unactivated, unconfigured, and uninstalled
• Accompanied by proof of purchase

Return shipping costs for change-of-mind returns are at the customer’s expense. We do not accept change-of-mind returns on Devices that have been activated, configured, or installed. Once we receive and inspect the returned Device, approved refunds will be processed to your original payment method within 14 business days.

3.3 Damaged in Transit

If your Device arrives visibly damaged, please contact us at sales@witi.com.au within 48 hours of delivery with your order number and photographs of the damaged packaging and Product. We will arrange a replacement or refund as appropriate.

3.4 Exclusions

Refunds will not be provided for hardware in the following circumstances:

• Damage caused by misuse, neglect, accident, or unauthorised modification
• Water or physical damage beyond the Device’s rated IP specification
• Damage caused by installation not in accordance with our written instructions
• Normal wear and tear
• Devices with removed, altered, or illegible serial numbers
• Change-of-mind returns after 30 days of delivery
• Change-of-mind returns on activated, configured, or installed Devices

4. Subscription Refunds

4.1 Cancellation and Pro-Rata Refunds

You may cancel your subscription at any time via your account portal or by contacting us at sales@witi.com.au. Cancellation takes effect immediately upon request. Where a prepaid subscription period has not yet been fully consumed, any remaining balance will be calculated on a pro-rata basis and refunded to your original payment method within 14 business days.

Refunds will not be issued for any portion of a billing period already used.

4.2 Free Trials and Promotional Periods

Where a free trial or promotional subscription period is offered, no charge is made during that period. If you do not cancel before the trial period ends, your subscription will automatically renew and you will be charged at the applicable rate. Refunds are not available for charges incurred after a free trial period has ended where notice of cancellation was not provided before the renewal date.

4.3 Subscription Exclusions

Refunds will not be provided for subscription fees in the following circumstances:

• Fees for billing periods already fully consumed
• Failure to cancel before an auto-renewal date where adequate notice was provided by us
• Dissatisfaction with Service features where those features were accurately described prior to purchase

5. How to Request a Refund

To request a refund, please contact us at sales@witi.com.au with the following information:

• Your full name and order number or account details
• A description of the issue or reason for the refund request
• Supporting photographs or evidence where applicable (e.g. damaged goods)

We will acknowledge your request within 2 business days and aim to resolve all refund requests within 10 business days of receiving all required information. Where a physical return is required, refund processing will commence once we have received and inspected the returned item.

6. Refund Method

All approved refunds will be issued to the original payment method used at the time of purchase. We are unable to issue refunds to a different payment method or as cash. Processing times may vary depending on your financial institution but are typically completed within 5 to 10 business days of the refund being approved.

7. Contact Us

For any refund-related enquiries, please contact us at:

Leisure Technologies Pty Ltd (trading as WiTi)

37 Royal Scot Loop, Currambine WA 6028

Sales: sales@witi.com.au

Website: witi.com.au

This Refund Policy was last updated on 1 April 2026.